Frequently Asked Questions
Where is Elite Health Online available?
Elite Health Online uses telehealth and can only ship medications to addresses in Texas. We also use Lab Corp for convenient blood draws. We are quickly working to make our treatments available in all 50 states.
How does the telehealth consultation work?
You’ll book a time slot with an Elite Health Online Online provider after selecting your Elite Stack and checking out. During your time slot, your provider will call you on the phone number you provided.
What happens at my telehealth consultation?
During your call, you’ll discuss your health, fitness goals, medical history, and current symptoms. Your provider will assess your medical condition and approve and prescribe all treatments that are appropriate for you. Your treatments will then be sent to you with expedited shipping.
(Please note, you must complete blood work at Lab Corp at least 48 hours prior to your telehealth consultation before being approved for treatment. Lab work is required every 6 months before prescription refills.
How long will my telehealth consultation last?
15 min in most situations.
How much does my telehealth consultation cost?
Telehealth consultation costs are included in your Elite Stack treatment plans. -See our Elite Stacks for 3-Month and 6-Month cost.
What do I pay if my provider determines I am not a candidate for treatment?
Our providers treat symptoms and for optimum performance and utilize lab work to monitor your response/reaction to therapy. If for some reason, you are not a candidate for therapy, you will only be charged your $50 consultation holding fee. If you are a candidate and undergo therapy, the $50 consultation fee is applied to your therapy.
Billing & Insurance
How much do Elite Health treatments cost?
Click here to see our Elite Stack and a la cart treatments. All prices are comprehensive, meaning there is no hidden cost in the plan.
Is Elite Health Online Online covered by insurance?
No. Insurance is for sick care. Our treatments are designed to prevent disease and provide optimal health to keep you out of the healthcare system.
Does Elite Health Online accept HSA/FSA?
Yes, we accept HSA/FSA funds and all major credit cards.
Does Elite Health Online take Medicare/Medicaid?
No, Elite practices do not accept Medicare or Medicaid, Tricare, or any other governmental payor programs.
When will I receive my first treatment?
Once your treatment plan has been approved, the pharmacy will ship your first treatment to you via UPS Express. Please be aware that UPS may experience occasional shipping delays due to holidays, weekends, and weather.
What will my treatment package look like?
Your Elite treatment will be shipped in generic packaging provided by 3rd party pharmacies.
What comes in the box?
The box will include your medication, treatment information, and any other necessary items for administering treatment, such as syringes and alcohol wipes, if applicable.
Safety & Privacy
Is my medical information safe and protected?
Yes, Elite Health Online Online is HIPAA compliant and will ensure that your personal health information stays secure by employing modern security best practices and standards.
How to get in touch?
I realized I can’t make my telehealth consultation time slot. Can I reschedule?
Yes! If your plans change, please let us know at least 24 hours in advance by emailing firstname.lastname@example.org. We will be happy to help you find a better time.
- Cancelations must occur within 48 hours of scheduled consultation for a refund on the consultation holding fee
- If you reschedule your appointment, the $50 holding fee will still apply toward your stack/medication at your consultation
- Lab Fees are only refunded if labs have not been collected. Once you go to LabCorp for collection, no refund of fees will be issued.
Where do my prescriptions come from?
The prescription for your treatment is fulfilled and dispensed by a third-party duly-licensed U.S.-based pharmacy.
Please note we will not ship to P.O. boxes.
What happens if I want to cancel treatment?
After your initial 6-month period, you are free to discontinue treatment at any time. However, our medical team advises against abruptly stopping treatment as it may lead to undesirable side-effects. Please reach out to our Patient Experience team at email@example.com to schedule a follow-up appointment and discuss further options.
Who do I contact if I am having a reaction to my medication?
I have questions regarding how to administer my medication/injection?
I feel I need to adjust my dose or strength of my medication.
Why can’t I use my insurance for lab work?
Most patients today have high deductible plans and co-pays. Additionally, most of our patients are healthy and often won’t meet their deductible, therefore, your out of pocket cost can exceed $350 for required 6-month lab panels. We have negotiated competitive price on your behalf, offering you peace of mind by fully understanding your cost in advance of lab work.
My doctor recommended donating blood every 8-12 weeks. Why?
Testosterone therapy causes an increase in the production of red blood cells. This is measured by testing your hematocrit levels. High hematocrit levels are easily managed by regular blood donations at your local blood bank. Proactive management of your hematocrit will prevent interruption in your therapy. You do not need a doctor’s orders to donate blood at any local blood bank or Red Cross facility.
I need to request a refill for my prescription/prescription.
May I take my prescriptions to another pharmacy?
Elite Health Online is a membership model-based healthcare provider. Our prices are all-inclusive and include provider consultation, medication management, medication, shipping, and supplies. All fees are wrapped into a single price for your therapy.
How often is lab work required?
Every 6 months, unless your provider determines additional lab work is needed.
How long will it take to receive my medications after my online consultation?
48-72 hours, depending on your location. Please allow an additional 24 hours for areas outside the Dallas / Fort Worth area.
How do I request a copy of my medical records?
How do I review my labs?
I did not receive my medications. Whom do I contact?
How long will my appointment last?
About 15 minutes, however, it mostly depends on your experience and knowledge of HRT and current health status.
What if I want to speak with my provider between visits?
I need a refund for my appointment that I did not attend.
The $50 consultation holding fee / deposit is refundable if your appointment is canceled within 48 hours of the scheduled time. If rescheduled within 24 hours, the $50 fee continues to apply toward your stack/protocol at the time of your new appointment. However, if you “no show” your schedule provider consultation, the fee is not refunded.
I need to reschedule my provider consultation.
Please click here and rebook your appointment for a time that works for you. Additionally, email us at firstname.lastname@example.org, and we will ensure your original appointment time is canceled and your $50 is refunded. This must be completed 24 hours prior to your scheduled visit.