FAQs

Frequently Asked Questions

Where is Elite Health Online available?

Elite Health Online uses telehealth and can only ship medications to addresses in Texas.  We also use Lab Corp for convenient blood draws.  We are quickly working to make our treatments available in all 50 states. Florida and Washington will be open late spring 2021.

How does the telehealth consultation work?

You’ll book a time slot with an Elite Health Online provider. During your time slot, our provider will call you on the phone number you provided.  Once the telehealth visit is completed, our Patient Care Coordinator will provider all the details around shipping, administration and payments.

What happens at my telehealth consultation?

During your telehealth visit, you’ll discuss your health, fitness goals, medical history, and current symptoms. Your provider will assess your medical condition and approve and prescribe all treatments that are appropriate for you. Your treatments will then be sent to you with expedited shipping.

(Please note, you must complete blood work at Lab Corp at least 72 hours prior to your telehealth consultation before being approved for treatment. Lab work is required every 6 months before prescription refills.

How long will my telehealth consultation last?

20 min in most situations.

How much does my telehealth consultation cost?

Telehealth consultations are free

What do I pay if my provider determines I am not a candidate for treatment?

Our providers treat symptoms, shoot for optimum performance and utilize lab work to monitor your response/reaction to therapy.  If for some reason, you are not a candidate for therapy there is no cost to you.  If you are a candidate and undergo therapy cost are specific to your treatment plan.

Billing & Insurance

How much do Elite Health treatments cost?

Elite Stack are priced for 3 months or 6 months.  Weight Loss, Peptides, ED and Wellness injections are priced individually and may be 1 to 2 month supplies.  Visit our store for pricing details.

Is Elite Health Online Online covered by insurance?

No.  Insurance is for sick care.  Our treatments are designed to prevent disease and provide optimal health to keep you out of the healthcare system.  We accept no form of insurance, nor do we do insurance prior authorizations.

Does Elite Health Online accept HSA/FSA?

Yes, we accept HSA/FSA funds and all major credit cards.

Does Elite Health Online take Medicare/Medicaid?

No, Elite practices do not accept Medicare or Medicaid, Tricare, or any other governmental payor programs.

Shipping

When will I receive my first treatment?

Once your treatment plan has been approved, the pharmacy will ship your first treatment to you via UPS Express. Please be aware that UPS may experience occasional shipping delays due to holidays, weekends, and weather.  Typical delivers arrive in 48-72 hours.

What will my treatment package look like?

Your Elite treatment will be shipped in generic packaging provided by 3rd party pharmacies.

What comes in the box?

The box will include your medication, treatment information, and any other necessary items for administering treatment, such as syringes and alcohol wipes, if applicable.

Safety & Privacy

Is my medical information safe and protected?

Yes, Elite Health Online is HIPAA compliant and will ensure that your personal health information stays secure by employing modern security best practices and standards.

Contact Us

How to get in touch?

For shipping, website access, and customer service questions, please contact us at  hello@elitehealthonline.com.

I realized I can’t make my telehealth consultation time slot. Can I reschedule?

Yes! If your plans change, please let us know at least 24 hours in advance by emailing  hello@elitehealthonline.com. We will be happy to help you find a better time.

  • Cancelations must occur within 24 hours of scheduled consultation. Less than 24 hours notice will result in a $50.00 rescheduling fee.
  • No shows will be charge $99.
  • Lab Fees are only refunded if labs have not been collected. Once you go to LabCorp for collection, no refund of fees will be issued.

Where do my prescriptions come from?

The prescription for your treatment is fulfilled and dispensed by a third-party duly-licensed U.S.-based pharmacy.
Please note we will not ship to P.O. boxes.

What happens if I want to cancel treatment?

After your initial 3-month or 6-month period, you are free to discontinue treatment at any time. However, our medical team advises against abruptly stopping treatment as it may lead to undesirable side-effects. Please reach out to our Patient Experience team at hello@elitehealthonline.com to schedule a follow-up appointment and discuss further options.

Who do I contact if I am having a reaction to my medication?

Depending on the nature of your reaction, it may be best to call 911, visit your nearest urgent care or contact the pharmacy.  You can speak to a pharmacist by calling: 469-476-5553 or emailing pharmacist@texasstarpharmacy.com

I have questions regarding how to administer my medication/injection?

Instructions are provided with your medications. Here are a few videos to help guide you through the process. If you need further support, contact your pharmacist at: 469-476-5553 or pharmacist@texasstarpharmacy.com

I feel I need to adjust my dose or strength of my medication.

If your 6-month appointment is coming up in a few days/weeks, it may be best to wait for your scheduled appointment, however, if you need to speak to a provider prior to your 6-month visit, please email us at help@elitehealthonline.com to book a follow-up appointment.

Why can’t I use my insurance for lab work?

Most patients today have high deductible plans and co-pays.  Additionally, most of our patients are healthy and often won’t meet their deductible, therefore, your out of pocket cost can exceed $350 for required 6-month lab panels.  We have negotiated competitive price on your behalf, offering you peace of mind by fully understanding your cost in advance of lab work. Our $99 Lab Panel price is a better value that insurance.

My doctor recommended donating blood every 8-12 weeks. Why?

Testosterone therapy causes an increase in the production of red blood cells.  This is measured by testing your hematocrit levels.  High hematocrit levels are easily managed by regular blood donations at your local blood bank.  Proactive management of your hematocrit will prevent interruption in your therapy. You do not need a doctor’s orders to donate blood at any local blood bank or Red Cross facility.

I need to request a refill for my prescription/prescription.

All hormone stacks are 6 month prescriptions. Peptides, sexual performance meds, wellness meds, and thermogenics can be refilled during the 6-month by visiting our online refill store at the top of the web page.

May I take my prescriptions to another pharmacy?

Elite Health Online is a membership model-based healthcare provider.  Our prices are all-inclusive and include provider consultation, medication management, medication, shipping, and supplies.  Prices include most components of consultation, treatment, management, processing, admin and shipping.

How often is lab work required?

Every 6 months, unless your provider determines additional lab work is needed.

How long will it take to receive my medications after my online consultation?

48-72 hours, depending on your location.  Please allow an additional 24 hours for areas outside the Dallas / Fort Worth area.

How do I request a copy of my medical records?

You can request a copy of your medical records by emailing help@elitehealthonline.com.

How do I review my labs?

Lab Corp is our lab provider.  Visit https://www.labcorp.com/ to access your lab results via their patient portal.

I did not receive my medications. Whom do I contact?

Contact our pharmacy partner https://www.texasstarpharmacy.com for confirmation of the shipment. If they did not receive the script, they will contact us and initiate the process. You can also contact them at 469-476-5553 or pharmacist@texasstarpharmacy.com

How long will my appointment last?

About 20 minutes, however, it mostly depends on your experience and knowledge of HRT and current health status.

What if I want to speak with my provider between visits?

Please email us at help@elitehealthonline.com for a follow-up consultation.

I need a refund for my appointment that I did not attend.

Consultations are free.  Lab work is $99.  A full refund on labs is available unless your bloodwork has already been collected and resulted.

I need to reschedule my provider consultation.

Please click here and rebook your appointment for a time that works for you. Additionally, email us at help@elitehealthonline.com,

No shows will be charged $99.

Still have questions? Not sure what protocol is best for you and your goals?
Schedule a first-time client call with one of our providers.

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